Frequently Asked Questions

AxtonWallet is designed to operate as a non-custodial wallet. That means you are in control of your wallet and funds. Your private keys and recovery phrase are generated on your device and should be stored securely by you.

AxtonWallet focuses on major networks and assets including Bitcoin, Ethereum, USDT ERC20, USDT TRC20, Tron, BNB, XRP, Solana and others. Supported assets may grow over time as we integrate more chains and tokens.

Most blockchains require a small amount of the native coin (for example ETH on Ethereum or TRX on Tron) to pay network fees, also called “gas”. If you do not have enough, the transaction cannot be confirmed on the blockchain. AxtonWallet checks this and will notify you if your balance is insufficient.

This is a configurable service fee applied on certain swap operations in addition to the network gas fee. It helps cover infrastructure, security and maintenance costs. Exact fees may change and will always be displayed before you confirm a swap.

Withdrawals may be disabled for security checks, system maintenance, or if your account requires additional verification (for example, pending KYC review). In such cases, you will see an on-screen message. You can also contact support for more details.

Basic features may be available without KYC, but certain actions such as higher-limit withdrawals or fiat-related operations may require identity verification. KYC helps us comply with regulations and protect the platform from misuse.

You can reach our team through the contact page. Depending on your region, we may also provide WhatsApp support and email for faster follow-up after deposits or other sensitive operations.

Never share your password, 2FA codes or recovery phrase with anyone. If a message or website looks suspicious, stop immediately and contact our support using the official contact information on this site. We also integrate scam-advisory tools to help reduce risky interactions.